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Improve business processes with IoT technology

Posted: 30 Oct 2014     Print Version  Bookmark and Share

Keywords:IoT  analytics  Things data  cloud 

2. Handling crisis events and digitising change

How do these processes with Things get manifested? The airport example above illustrates a "happy path" coordinating humans and Things. However, one of the most pervasive use cases for Things is sensing (through IoT sensors) a crisis event and then activating a digitised end-to-end process to respond to it. This happens when there is a vehicle accident, boiler explosion, security alarm or elevated blood pressure. The Thing autonomously senses and then either directly, or through a brokering layer, activates an exception process. This typically includes monitoring back-office and field workers to respond and resolve the problem.

3. Thing data analytics

Often, it's not merely an individual event that starts a process. Big data will eventually become "Thing Data." Through our connected homes, connected cities and industries (such as power plants), Things are generating enormous amounts of data. Visualisation of the data and analytics can be applied to streams of sensor data that are then handled via automated processes involving humans and Things. In a connected city that may have hundreds of thousands of sensors on city infrastructures, this could be applied for transportation, pollution sensing or power grids.

For example, in a connected city application, multiple sensors could be monitoring pollution levels in the air or water. Then, if the critical levels are reached from this analysis of "thing data" over a period of time, exception handling processes would kick in. The difference from what I describe in the No. 2 point is that the exception here is detected and analysed from multiple sources and typically over a period of time versus a single event. Both are important use cases in dealing with a situation through a digitised automated process.

While some dismiss it as hype, the pervasiveness of the Internet of Things is unquestionable. Estimates show there will be 25 billion to one trillion connected Things by 2020. These all must be coordinated with people and applications within the enterprise through business processes. After all, isolated things have little value.

- Setrag Khoshafian
  Information Week

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