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Scalable, remote diagnostics system

Posted: 22 Sep 2008     Print Version  Bookmark and Share

Keywords:diagnostics system  OEMs  embedded software  server applications 

Wind River Field Diagnostics is a scalable, remote diagnostics system that enables OEMs to securely access and observe deployed devices in order to diagnose and correct faults. Field Diagnostics combines embedded software and enterprise-class server applications to create a powerful work and information flow between OEMs, their fielded products, end-users, and the teams tasked with supporting them. A site application makes it possible to dynamically instrument and continuously capture data from deployed products, while an enterprise-class server application aggregates data from worldwide deployments and shares knowledge among distributed teams. This secure collaboration infrastructure ensures that relevant fault data collected at the time of failure is made immediately available to personnel who can analyse and resolve the problem. The infrastructure also allows engineers to dynamically instrument running software to perform deeper diagnostics as needed, and to push software repairs to devices in the field.

The business benefits of Field Diagnostics include:

- Streamlined support process to efficiently resolve problems, from the common to the esoteric

- Reduced cost of service operations

- Improved use of human resources

- Accumulation of intellectual assets in an enterprise-wide infrastructure

- The ability to offer proactive device support and software patches to increase revenue

View the PDF document for more information.





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